As credit unions in the UK have grown, so to has the volume of legislation and regulations they need to follow. With the language of these documents intended for bankers it is becoming difficult to recruit and train staff and volunteers.
Meanwhile your credit union is growing faster and faster...
Training resource
Are your staff creating a knowledge base for future staff to follow?
Document storage
When a regulation rule policy changes, how do you make sure your staff have the latest version?
Risks
Can you find all references of a riskroletag in your current procedure manual?
Feedback
Can everyone see your procedure manual? How easily can they report a flawgive feedbackimprove it?
Disaster recovery
FireFloodData loss. We have a plan for this, right?.
Map
Do we have a record of how the credit union got here and where it is going?